Privacy Policy

Who we are

Levelled Media ("we", "us", "our") builds websites and provides local SEO services for local service businesses. This policy explains what personal data we collect through levelledmedia.com, why we collect it, and what rights you have over it.

What we collect

We collect personal data you give us directly, such as when you:

• Fill in a contact or "free website" enquiry form (name, business name, email, phone number, website URL, and any message you enter)
• Book a call through our scheduling widget (name, email, phone number, and the time zone/slot you select)

We also collect limited technical data automatically when you browse the site, such as pages visited and general interaction data, via the tools described below.

How we use it

• To respond to your enquiry and discuss our services
• To schedule and manage calls you book with us
• To measure how our marketing is performing and improve it
• To meet our legal and accounting obligations

We do not sell your personal data.

Third parties we use

We share data with a small number of service providers who process it on our behalf:

• GoHighLevel / LeadConnector — powers our contact forms and call-booking widget, and stores enquiry details in our CRM
• Meta (Facebook) Pixel — measures ad performance and site visits for our marketing; this sets cookies in your browser, which you can block in your browser settings
• GitHub Pages — hosts this website and may log standard technical data (such as IP address) as part of normal web hosting

How long we keep it

We keep enquiry and booking data for as long as needed to respond to you, deliver our services, and meet legal or accounting requirements, after which it is deleted or anonymised.

Your rights

Under UK GDPR, you can ask us to:

• Access the personal data we hold about you
• Correct inaccurate data
• Delete your data
• Restrict or object to how we use it
• Receive a copy of your data in a portable format

To exercise any of these rights, contact us using the details below. You can also complain to the UK Information Commissioner's Office (ico.org.uk) if you're unhappy with how we handle your data.

Children

Our services are aimed at businesses, not children. We do not knowingly collect data from anyone under 16.

Changes to this policy

We may update this policy from time to time. The "last updated" date above shows when it last changed.

Contact us

For any privacy questions or to exercise your rights, email us at lewis[at]levelledmedia[dot]com.